The following components are involved in an RDP connection:īefore proceeding, it might help to mentally review what has changed since the last successful Remote Desktop connection to the VM. Components of a Remote Desktop connection For information about using Azure Support, read the Microsoft Azure Support FAQ. Go to the Azure Support site and click Get Support. Alternatively, you can also file an Azure support incident. If you need more help at any point in this article, you can contact the Azure experts on the Microsoft Q&A Azure and the Stack Overflow forums. Follow these steps to determine why the Remote Desktop (RDP) client is unable to connect to the RDP service on the Azure VM. You may encounter a Remote Desktop error message that does not resemble any of the specific error messages covered in the basic Remote Desktop troubleshooting guide. To eliminate the more common Remote Desktop errors, make sure to read the basic troubleshooting article for Remote Desktop before proceeding.
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